Friday, January 9, 2004

The LG Saga Ends -- 1:35 pm CST, Update by A.T. Hun

You'll never guess what came via Airborne Express this morning: my LG GCC-4520B! I've tested it by playing an audio CD, a DVD, and burning a CD-R. Everything seems to work well, except the burning part. It worked, but it was flaky. Burn-Free kicked in five times. LG claims that Memorex high-speed media is to blame. I'll get one of the brands they recommend and see if that fixes everything.

So here's the final score:

• November 18: I call LG. They agree to RMA my old drive.
• November 29: I receive the RMA stickers in the mail.
• December 1: Drive is picked up at my house by Airborne Express.
• December 3: Drive arrives at LG.
• December 3-January 8: I call LG at least three times a week (on their nickel, thankfully).
• January 9: New drive arrives. Whew!

The Master comments: I just got a new Sony DVD-R/CD-RW and I've been quite pleased with it so far. I haven't tried burning CD/RWs yet (which is why I wanted to replace the old one--that stopped working on my LG drive) but the DVD stuff is sweet :-)

UPDATE! From looking closer at the box it arrived in, it appears that they sent the drive next-day air. It's nice that they did that in acknowledgement of how long the whole process took.

News for 01/09/2004

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